Refund policy

Last updated: September 5, 2026

1. Return Window

You can return most items within 30 calendar days of the delivery date.

2. What Qualifies

To be accepted back, an item needs to be:

• Unworn and unused, with no signs of wear
• In its original condition, including any protective packaging
• Returned with all tags and the original box

Items bought on sale can still be returned unless the product page said "Final Sale" at checkout.

3. What Doesn't Qualify

• Items marked "Final Sale"
• Gift cards

A Final Sale item can still be exchanged or refunded if it arrives damaged, defective, or not what was ordered.

4. How to Start a Return

Email info@getcorvale.com with your order number, the item, and the reason for the return. We'll send return instructions and an address — please wait for these before mailing anything back, since packages sent without instructions may not be processed.

5. Who Pays for Return Shipping

For a standard return (change of mind, wrong size, etc.), the return shipping cost is on the customer. We don't charge a restocking fee. If the item arrived damaged, defective, or incorrect, we cover the return shipping.

We recommend a trackable shipping method — we can't issue a refund for a return that never arrives and has no tracking.

6. Refund Timing

Once we receive and inspect the returned item, we'll email you with the outcome. Approved refunds are issued to your original payment method within 7–10 business days of approval. After that, your bank or card provider controls how long it takes to actually show up on your statement.

Original shipping charges aren't refunded on standard returns. If the return is because we made a mistake (damaged, defective, wrong item), we refund shipping too.

7. Exchanges

We don't currently process direct exchanges — return the original item for a refund and place a new order for the item you'd like instead.

8. Gifts Included with an Order

Any free gift that came with your order needs to be returned alongside it, unused, for the order to qualify for a full refund. Gifts have no cash value on their own.

9. Cancelling an Order

You can cancel before an order enters processing. Once it's being packed or has shipped, it can't be cancelled — you'll need to use the return process above after it arrives.

10. Your Legal Rights

Nothing here overrides any consumer protection rights you have under the law of your own country or state.

11. Contact

For questions about returns or refunds, contact:

Email: info@getcorvale.com

Customer support is provided by email and through our contact form. We aim to respond within 3 business days.