Shipping policy

Last updated: September 5, 2026

1. How Orders Are Processed

Orders are prepared for shipment within 1–3 business days of payment being confirmed. "Business days" means Monday through Friday, excluding public holidays. An order placed on a weekend or holiday begins processing the next business day. You'll get a shipping confirmation email with a tracking link once your order actually leaves our fulfillment partner.

2. Where We Ship and How Long It Takes

We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand. If your country isn't selectable at checkout, we're not yet able to deliver there.

Typical transit time once a package has shipped (excludes the processing window above):

• United Kingdom: 3–5 business days
• United States: 5–8 business days
• Canada: 6–9 business days
• Australia & New Zealand: 7–10 business days

These are estimates, not guarantees. Customs holds, local carrier backlogs, severe weather and peak-season volume can all push delivery past the window above.

3. Shipping Costs

Corvale currently offers free tracked shipping on all orders to eligible destinations available at checkout, with no minimum purchase required.

4. Carriers

International parcels typically move through our international carrier network for the international leg, then hand off to a local carrier for final delivery — USPS in the U.S., Royal Mail in the U.K., Canada Post in Canada, and Australia Post / New Zealand Post in Oceania. Your tracking page will update with the local carrier's tracking number once the handoff happens, which can cause a short gap in tracking updates.

5. Customs, Duties and Import Taxes

Orders shipped internationally may be subject to import duties or taxes charged by the destination country. Unless we've explicitly stated these are included at checkout, they're the customer's responsibility and are collected by the carrier or customs authority on delivery.

6. If Your Address Is Wrong

Double-check your shipping address before placing an order — we can't promise a correction is possible once an order has started processing. If you catch a mistake right away, email info@getcorvale.com and we'll try to intercept it before it ships. Re-shipping costs caused by an incomplete or incorrect address may fall to the customer.

7. Delays, Lost or Misdelivered Packages

If tracking hasn't updated in a while or shows "delivered" but nothing arrived:

• Check with anyone else at the address and around the delivery spot first.
• Contact the local carrier directly with your tracking number.
• If that doesn't resolve it, email us at info@getcorvale.com with your order number and we'll open an investigation with the carrier.

If a package is confirmed lost in transit, we'll send a replacement or refund — your choice.

8. Damaged or Wrong Items on Arrival

Email info@getcorvale.com within 30 days of delivery with your order number and a photo of the item and packaging. We'll cover return shipping for anything that arrived damaged, defective, or different from what you ordered, and send a replacement or refund.

9. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned to us because of an address issue, we'll reach out about reshipping (additional shipping cost may apply) or refunding the order minus original shipping.

10. Contact

For questions regarding processing, shipping, tracking or delivery, contact:

Email: info@getcorvale.com

You may also contact us through our contact form. We aim to respond within 3 business days.